MIGRATION

Upcoming Technology Migration Information

We are Migrating Systems.

On November 15th, Dayspring Bank is kicking off a migration of our technology system. This migration is a critical step toward providing you with better, more secure, and more efficient services in the future.

We are committed to providing you with the best possible banking experience. To continue delivering on this promise, we will be making important upgrades to our technology systems over the weekend of November 15th. While these changes are crucial for enhancing the security and reliability of our services, some of our online functionalities will be temporarily limited during this period.

Important Dates

Friday, November 15th

  • Technology migration begins!

    Online Banking:

  • Online Banking will be in inquiry only mode beginning 4:00PM. During this time, you will be able to view your accounts, however recent transactions will not be reflected in the balance shown. Existing transfers and bill payments items will process on the scheduled date during the weekend. New transfers and bill payments cannot be initiated. The mobile deposit feature will remain available.

  • Bill Pay, Zelle, and External Transfers will be temporarily unavailable through the weekend.

    Business Online Banking:

  • All Business Online access (Including ACH/Wire Manager, Positive Pay, and Remote Deposit Capture) will be temporarily unavailable beginning at 4:00PM. During this time, you will not be able to access Online Banking.

  • All Positive Pay issued check files must be uploaded prior to 4:00PM.

  • All Remote Deposit Capture deposits must be submitted prior to 4:00PM.

    Monday, November 18th

  • Technology migration is complete!

  • Online Banking and Business Online access will be restored at 8:00AM.

  • IMPORTANT: There will be no impact to usernames or passwords. Upon first login, you will be prompted to choose new security questions and answers. “Saved” passwords will not be remembered by your browser. Tokens will not be impacted and will work at normal.

    * All Times Listed are in Central Standard Time (CST).

Migration Weekend Information

Debit Cards

  • New debit cards will not be issued as part of this migration

  • Your current debit card and PIN information will remain the same.

  • Your debit card will be available throughout the weekend.

Statements

All customers with checking accounts will receive a statement for their accounts with transactions through Friday, November 15th. Your normal statement cycle and delivery method will resume after Monday, November 18th.

  • You may receive more than one statement for each account within 30 days.

  • Historical statements will be temporarily unavailable. For uninterrupted access to your past statements, we advise you download or print them prior to 4:00PM on Friday, November 15th.

* All Times Listed are in Central Standard Time (CST).

Online and Mobile Banking

Regular access to Online and Mobile Banking will resume at 8:00AM on Monday, November 18th.

Your current username and password will be unaffected by the migration, but you will be prompted to establish a new set of security questions and answers upon first login after the migration is completed at 8:00AM Monday. Please refer to the Online and Mobile Banking Technology Guide delivered to your address on file or contact customer support with additional questions.

Bill Pay

  • Bill Pay payments scheduled prior to 4:00PM Friday, November 15th will be paid as scheduled. Access to Bill Pay will be temporarily unavailable between 4:00PM Friday, November 15th and 8:00AM, November 18th. Payees, recurring payments, scheduled payments, and all payment history will remain in the system and be accessible Monday at 8:00AM.

  • Existing transfers and bill payment items will process on the scheduled date during the weekend. New transfers and bill payments cannot be initiated. The mobile deposit feature will remain available.

Direct Deposits

  • There will be no impact to Direct Deposits scheduled Friday, November 15th.

External Transfers

  • External Transfers will be temporarily unavailable between 4:00PM Friday, November 15th and 8:00AM Monday, November 18th. Your connected external accounts, history, and payment history will remain on the system and be accessible Monday after the migration is completed.

Zelle

  • Zelle® will be temporarily unavailable between 4:00PM Friday, November 15th and 12:00PM Monday, November 18th.

  • Your current contacts and history will remain in the system and be accessible Monday 8:00AM.

Quickbooks, Quicken, Plaid and Other 3rd Party Integrations

  • Third party integrations will be temporarily unavailable beginning Friday, November 15th at 4:00PM. We will be working closely with these third-party providers to re-establish connectivity timely. Until connectivity is restored, you will be unable to sync new transactions or validate you Dayspring Bank accounts.

  • Exports in .CSV, .OFX, .QBO, and .QFX format are available.

  • A data file backup and a final transaction download should be completed by 4:00PM Friday, November 15th. Please make sure to complete the final download before this date since transaction history might not be available after the migration.

* All Times Listed are in Central Standard Time (CST)

Business Online Banking

Access to Business Online Banking will resume at 8:00AM on Monday, November 18th.

If you are a Business Online user, a separate Business Online Technology Guide will be delivered to you. Please contact the Digital Banking Team at 308.529.6037 or DigitalBanking@dayspring.bank if you do not receive the guide or if you have any additional questions.

ACH and Wires

  • ACH and Wire transfers scheduled on or before 4:00PM Friday, November 15th will process as usual.

  • Access to ACH and Wire Manager will be unavailable over migration weekend. All previously scheduled transfers will process as usual. Access will resume at 8:00AM Monday, November 18th.

Positive Pay

  • We are excited to announce that we are implementing a new and improved version of Positive Pay that includes both check and ACH items. Our Digital Support Team will work directly with existing Positive Pay customers to transition them the new system.

    Mobile Deposit App

  • There will be no impact to Mobile Deposits over the migration weekend.

Remote Deposit Capture

  • Access to Remote Deposit Capture will be temporarily unavailable beginning at 4:00PM on Friday, November 15th. Submit all deposits prior to this time.

  • Access will resume at 8:00AM Monday, November 18th.

  • Versions will change as part of the migration. If you experience any issues launching Remote Deposit Capture on Monday, November 18th, please contact the Digital Banking Team.

Clover Merchant Card Processing

  • Clover Merchant Card Processing services will not be impacted by this migration.

Pre-Authorized Credits and Debits

  • There will be no impact to pre-authorized credits and debits over the migration weekend.

Quickbooks, Quicken, Plaid and Other 3rd Party Integrations

  • Third party integrations will be temporarily unavailable beginning Friday, November 15th at 4:00PM. We will be working closely with these third-party providers to re-establish connectivity timely. Until connectivity is restored, you will be unable to sync new transactions or validate you Dayspring Bank accounts.

  • Exports in .CSV, .OFX, .QBO, and .QFX format are available.

  • A data file backup and a final transaction download should be completed by 4:00PM Friday, November 15th. Please make sure to complete the final download before this date since transaction history might not be available after the migration.

* All Times Listed are in Central Standard Time (CST)

FAQs

  • Yes, we take your privacy very seriously and we are committed to helping you protect your personal information. Dayspring Bank accounts continue to be insured by the Federal Deposit Insurance Corporation (FDIC) up to at least $250,000 per depositor, per ownership category.

  • Your account & routing number will remain the same.

    • For any questions, refer to the available guides linked below, or the copy mailed to your address on file:

    • Ensure Dayspring Bank has your current contact information on file to ensure you receive any additional communications.

    • Contact the Digital Banking Team with additional questions.

  • Your current checks or deposit slips will work just fine. You can continue writing checks as needed.

  • Your debit card & PIN information will remain the same.

  • No, the Dayspring Bank mobile app will remain the same.

  • No, the Dayspring Bank mobile deposit app will remain the same.

  • Your username and password will remain the same, however, you may be prompted to reset your security questions upon first login Monday morning. Security tokens will not be impacted by the migration and will function normally post-migration Monday.

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